Did you know that conflict – even at work – is a normal, inevitable and even HEALTHY part of all relationships? That said, the key to your success is dependent upon your ability to respond to, navigate, and manage conflict in ways that grow your professional relationships, rather than hurt them. You’ll learn four key conflict resolution skills you can put into practice tomorrow, and walk away from the course with a conflict management journal that you can use throughout your career when processing and working through complex conflict in the workplace. Balanced well with theory and application, this course gives SLPs exactly what they need to be better managers of workplace conflict in the future.
What Will You Learn?
- Understand what conflict is and where it comes from.
- Explore the fundamentals of conflict resolution.
- Learn four key conflict resolution skills you can practice and use, as well as tips and tricks to support you in the process.
- Walk away with a Conflict Management journal you can use again and again when processing and unpacking tough conflicts in your life.
Conflict Resolution for SLPs
Welcome and Objectives05:22
Conflict Resolution Skills15:14
Conflict Management Journal17:18
Case Studies & Closing Thoughts00:00